Hi there! Thank you so much for reaching out about our Expert Tools Dual Sharpener. This is definitely not the feedback we enjoy hearing from our loyal Maybelline lovers under any circumstance nor is it something that is common with this product. While this is very upsetting to hear, we appreciate you bringing this to our attention in order to understand where we can improve. To use we suggest to gently turn pencil in sharpener until desired point is achieved. Then, lift top and empty shavings after each use. We thank you for reaching out and we hope you continue using Maybelline with great satisfaction!
Date published: 2019-03-22