Contact & FAQ - Submit Your Makeup Questions - Maybelline

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Contact & FAQ

Please select from the below list of questions about our products and services. If you prefer, you may also send us an email by clicking here

For U.S. consumers only.

Maybelline products are available at mass market retailers, drugstores and supermarkets nationwide. We do not sell our products directly.  

To locate a specific product, please return to our website and click on the product you are interested in. Find the shade you are looking to purchase and select it.

You will have a choice to BUY from our on-line retailers or you can enter your zip code in the FIND IN STORE field to find stores in your area that recently sold your product.

Looking for a specific shade?  Some shades are limited editions and only sold in stores for a short period of time. Limited edition shades are featured on promotional displays and will not be found on the standard wall of products. Once these shades are sold out, there is no way to purchase them. 

Click here to see our full line of our current Maybelline products.

We are sorry we don't have coupons or samples to send to you.

We offer coupons and promotions in local newspapers, the Sunday supplement, magazines and stores.

If you would like to receive our Newsletter to learn about new products, special offers and events, click on "Sign In" at the top of the website home page to register.

To find the right Maybelline product and shade for you please click here and select the product category at the top of the page.

We are sorry that your Maybelline New York product was discontinued. Unfortunately, we have no way for you to purchase a discontinued product.

To learn more about our current selection of products, please click here and select the product category at the top of the page.

We hope you will find another Maybelline New York product that you'll like just as much

All the ingredients we use in a product are listed on the package or the label of the product itself.  For products too small to accommodate the list, a separate ingredient list is available on the display unit in the store for your convenience. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names. 

Please return to the product page to view the ingredient list. If the ingredient list is not available on the product page, you may email us by clicking herePlease be sure to include the exact product(s) name.

I have a few items that might assist you. Click on a topic from the selection below.
Once you click on your selection, return here for our response.

Thank you for your interest in Maybelline, a brand of L'Oréal USA, Inc.

L’Oréal no longer tests any of its products or any of its ingredients on animals, anywhere in the world nor does L’Oréal delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes.

For complete information on this subject, please click here.

We can be reached at 1-800-944-0730, Monday - Friday, 9:00 a.m. to 5:30 p.m., ET.


You may speak with a Product Specialist directly. Please call us toll-free at 1-800-944-0730 Monday - Friday, 9:00 a.m. to 5:30 p.m., ET.

At L’Oreal, we care about your privacy.  If you have questions or concerns about how we use your information, you may review U.S. Privacy Policy here. Non-US consumers should visit the country website serving their region.

If you prefer, you may also send us an email by clicking here.

Please note if this is a detailed product question or a product problem, please call our toll-free guideline.

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