Expert Wear® Eyeshadow Quads
Expert Wear® Eyeshadow Quads
$ 7.99
Expert Wear® Eyeshadow Quads
$ 7.99
Charcoal Smokes
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Expert Wear® Eye Shadow Quads. This long-wearing makeup palette features extraordinary color that lasts up to 12 hours. Powder eye shadow delivers natural day to dramatic night eye looks.
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Review Highlights
Average rating for this product: 2.9 out of 5 stars
Rating Distribution(96 reviews)
32 reviews with 5 star rating.
13 reviews with 4 star rating.
5 reviews with 3 star rating.
10 reviews with 2 star rating.
36 reviews with 1 star rating.
22 out of 45 (49%) of reviewers would recommend this product to a friend.
Ratings & Reviews
Average Customer Ratings
Quality of Product, 2.7 out of 5
Value of Product, 2.2 out of 5
Customer Images and Videos
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1 to 8 of 96 Reviews .
1 – 8 of 96 Reviews
Most Recent
Review 1
Votes 0
Age55 to 64
GenderFemale
Skin Tone:Light
Eye Color:Hazel
Hair Color:Red/Auburn
1 out of 5 stars.
Missing Applicator and Messier Formula
6 days ago
I am so disappointed with the recent changes to this product. I have used it for years and always appreciated that it came with an applicator. The included applicator worked perfectly and fit neatly inside the compact. Now that applicators are no longer included, the store-bought replacements are not comparable and do not fit properly in the compartment, which prevents it from closing completely.
Unfortunately, the packaging redesign seems to have affected the product itself as well. The shadow now appears much looser than it used to be, making application messy. It leaves specks and residue on my face, and there is often excess product that has to be tapped or dumped out, creating additional waste and mess.
This used to be one of my favorite beauty products, and I was a loyal customer for many years. The removal of the applicator combined with the changes to the formula or packaging have significantly reduced the quality and ease of use. I am very disappointed and may need to start looking for an alternative brand that offers the same convenience and quality I once loved.
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from Maybelline:
5 days ago
Consumer Care Center
Hello! We truly value your many years of loyalty to our Expert Wear Eyeshadow Quads and hear your disappointment loud and clear. We understand how frustrating it is when a long-time favorite changes, and we are so sorry to hear that the removal of the applicator and a looser texture have made your application messy. We have shared your detailed comments regarding the packaging redesign and the formula's texture directly with our team for future consideration as we're always looking to improve. These shadows are currently designed to be applied effortlessly with your fingertips or a favorite makeup brush, and to help with any fallout, we suggest gently tapping your brush to remove any excess shadow before sweeping it onto well-prepped lids. We hope these tips help you get back to an effortless routine, and we truly hope we can earn back your trust! XO
Mississippi
Review 1
Votes 0
Age45 to 54
GenderFemale
Skin Tone:Light Medium
Eye Color:Blue
Hair Color:Medium Brown
2 out of 5 stars.
Colors and formula changed
10 days ago
I have used the Autumn Coppers palette for years as my go-to work day staple. Recently I bought a new quad and discovered the colors have changed! It's subtle, but color #1 is chalkier, color #2 has less depth, color #3 went from a warm doe skin copper with shimmer to a muddy grayish flat color that flatters absolutely no one, and #4 is more terra cotta than before and is much less blendable. Looking elsewhere for my basics.
Helpful?
Response from Maybelline:
5 days ago
Consumer Care Center
Hey! We are so sorry to hear our Expert Wear Eyeshadow Quad in Autumn Coppers didn't deliver the beautiful, warm pigment and easy blending you’ve loved for years. We've passed your detailed feedback regarding the texture, blendability, and shade changes directly along to our team for future review. We want you to enjoy a flawless, comfortable look with every single swipe, and we hope you can find another Maybelline favorite that you absolutely love! XO
Review 1
Votes 0
Age55 to 64
1 out of 5 stars.
ruin
22 days ago
used for years...now irritates eyes and won't stay on..doesn't it tell you something that we use and buy product..why then change it???
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from Maybelline:
20 days ago
Consumer Care Center
Hello! We're so sorry to hear about the experience you had with our Expert Wear Eyeshadow Quads. We'd like to speak with you directly. Please call us at 800-944-0730 and provide the case number 46780415. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
Michigan
Review 1
Votes 0
Age45 to 54
GenderFemale
Skin Tone:Light Medium
Eye Color:Green
Hair Color:Light Brown
1 out of 5 stars.
eyeshadow is different now
26 days ago
The colors and texture are completely different now. Awful! Been using this for many years and won't anymore.
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from Maybelline:
26 days ago
Consumer Care Center
Hello! We are so sorry to hear that your experience with our Expert Wear Eyeshadow Quads has changed after so many years of loyalty. We understand how disappointing it is when the colors and texture of a long-time favorite do not meet your expectations, and we have shared your valuable feedback with our team for future consideration. While formula updates can occur to bring the latest technology to our collections, we always recommend checking the ingredient list on the product packaging for the most up-to-date information. We truly hope you can find another Maybelline favorite to love! XO
Review 1
Vote 1
Age65 or over
1 out of 5 stars.
Changed now powdery
a month ago
Used this product for years. The new one totally different, don’t care about the little applicator missing-but product changed now loose powdery, irritated my eyes-leaves mess on face. Taking back. Why did u change perfection
Helpful?
Response from Maybelline:
a month ago
LeCare
Hello! We're so sorry to hear about the experience you had with our Expert Wear Eyeshadow Quads. We'd like to speak with you directly. Please call us at 800-944-0730 and provide the case number 46539283. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
Review 1
Vote 1
Age55 to 64
1 out of 5 stars.
Bring back applicator!
a month ago
I love the Designer Chocolates and have been using this shade combo for years and Maybelline since I began using makeup in my teens, I’m now 55! Recently purchased a new compact and was very unhappy to see it does not have an applicator. Telling customers to “use their finger” is not an appropriate response to customers who are discovering this cost cutting measure! I will now be looking for another company to buy from that isn’t as tone deaf to customer complaints/feedback as Maybelline! It is obvious that removing the applicator is an issue customers are upset about and the responses from corporate shows that customers don’t matter.
Helpful?
Response from Maybelline:
a month ago
Consumer Care Center
Hello! We are incredibly grateful for your decades of loyalty to Maybelline and specifically our Designer Chocolates quad. We truly hear your frustration regarding the decision to no longer include an applicator and we understand how disappointing it feels when a long-time favorite changes in a way that feels less convenient for you. Your feedback is being shared directly with our product development team for serious consideration as we never want our community to feel unheard or undervalued. We hope you can continue to achieve the stunning eye looks you love with a favorite makeup brush and that we can earn back your trust. XO
Ohio
Review 1
Votes 2
Age55 to 64
GenderFemale
Skin Tone:Medium
Eye Color:Hazel
Hair Color:Medium Brown
1 out of 5 stars.
Maybelline get it together
2 months ago
Been using the color forever, just bought a new one from Walmart, totally different colors, even though the numbers match. Also, no applicator. Very disappointed.
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from Maybelline:
2 months ago
Consumer Care Center
Hello! Thank you for your feedback on our Expert Wear Eyeshadow Quads. We are so sorry to hear that the shades did not appear as expected and that you were disappointed to see the applicator was no longer included. We understand how frustrating that can be when you have been using a favorite for so long, and we have shared your comments with our team. Our shadows are designed to be applied with your fingertips or a favorite makeup brush. To help make sure you are purchasing from one of our authorized retailers online, we also recommend clicking 'Buy Now' on our website, which will direct you to retailer websites for purchase. XO
Asheville, NC
Review 1
Votes 2
Age35 to 44
GenderFemale
Skin Tone:Light Medium
Eye Color:Blue
Hair Color:Blonde
1 out of 5 stars.
Why change the color and call it by the same name?
2 months ago
I’ve used chai latte for 10+ year and loved it up till now. I recently purchased it and was annoyed that it didn’t come with an applicator but I can deal with that inconvenience. What I can’t deal with is that they completely changed the colors. Instead of continuing to call it chai latte, change the name and say you discontinued the color. I would have rather dealt with that than buying a product that I thought I loved only to be highly disappointed by a product that I can’t use because it’s now the same color as my skin tone and you can’t even tell I’m wearing eyeshadow. Whoever made this decision of changing the color should be fired.
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from Maybelline:
2 months ago
Maybelline
Hello Kmays1022! Thank you so much for sharing your feedback about the Expert Wear Eyeshadow Quad to us, as hearing from long-term users of our classic shades is truly essential. We recently updated the Expert Wear formula and color palette to provide a creamier, more blendable texture that resists fading for up to 12 hours of wear. While the name Chai Latte remains, the pigments were refined to offer a softer and more modern finish that enhances the eyes with a natural, sophisticated glow. A helpful tip for achieving more visible impact with these neutral tones is to apply the shadows over a pigmented eye primer or a light layer of concealer to help the colors stand out against your skin tone. You can also try using a slightly damp brush when applying the deeper shades in the quad to intensify the color payoff and create the defined look you have enjoyed for so many years. To reduce single-use plastic and align with the preference for professional brushes, our new sleeker compact design focuses on providing more of the high-quality formula you love.
1 – 8 of 96 Reviews
Questions
1 - 10 of 39 Questions
Q: What is the lid color in Mocha Motion. I seem to use that up before the other colors and have to throw away the unused colors.
4 months ago1 Answer
- A: Hello! Thank you for your question regarding our Expert Wear Eyeshadow Quads. We understand how frustrating it is to run out of your favorite shade first! While there isn't an exact single-shadow match for the lid color in our Mocha Motion quad, we recommend checking out our Expert Wear Eyeshadow singles in shades like Tastefully Taupe or Sterling Greige for a similar beautiful result. We also invite you to explore our other single shadow options to find the perfect individual shade to complement your routine! XO3 months agoHelpful?
Q: I purchased a Lavender Smokes eyeshadow recently and there was no applicator wand in it despite it being sealed. I returned it to my retailer. I had to go elsewhere to find it and this one was without an applicator as well???? How am I supposed to use it?
a year ago2 Answers
- A: The same thing just happened to me!! I thought I opened it and had dropped the applicator so I was looking everywhere! 😂. Apparently, it’s a common thing! I also purchased the larger palettes in multiple colors, The City Mini, and those don’t have applicators either. Normally, at home, I’d use a brush, but I bought these specifically for travel and convenience of having the applicator in them. Oh well.9 months agoHelpful?
Q: No applicator?? It's an empty space. Looks like you've been having a quality control issue. I purchased this from CVS, had a very hard time getting it open (tough plastic seal), and the applicator space is empty. What's up?
a year ago1 Answer
- A: Hello! We are sorry to hear about the experience you had with Expert Wear Eyeshadow Quads. We would like to speak with you directly about it. Please give us a call at 877-456-5287, 9:00 am - 5:30 pm ET for assistance. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.a year agoHelpful?
Q: What shades are in the Chai Latte quad?
a year ago1 Answer
- A: Hi FPollard, thank you for reaching out about Expert Wear Eye Shadow Quads. The shades in this eyeshadow palette are not sold separately, we apologize for any inconvenience this may have caused you. Your feedback will be shared with our team.a year agoHelpful?
Q: I haven't bought your eyeshadow product in years. Wondering if the quad smoke eyeshadow should have an applicator? Dissapointed as I had to wait to get something to apply it.
a year ago1 Answer
- A: Hi CindyLou500, thanks for reaching out about Expert Wear Eye Shadow Quads. We would like to speak with you directly about it. Please give us a call at 877-456-5287, 9:00 am - 5:30 pm ET for assistance. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.a year agoHelpful?
Q: Looking for eyeshadow in taupe from the 80's.. What is the current color close to taupe?
a year ago1 Answer
- A: Hey there, Thanks for your question! While we can't guarantee an exact match to a taupe shade, you might find something similar in our Natural Smokes or Charcoal Smokes Expert Wear® Eyeshadow Quads. We also recommend checking out our Virtual Try-On tool to determine the perfect shade. We hope this helps!a year agoHelpful?
Q: Hi! What color do you recommend that is similar to the base #1 color in Mocha Motion Expert Wear® Eyeshadow Quads? Thank you!
a year ago1 Answer
- A: Hey there! We suggest base #1 in our Natural Smokes Expert Wear Eyeshadow Quads as a similar color to base #1 in our Mocha Motion Expert Eyeshadow Quads. Hope this helps!a year agoHelpful?
Q: What color of eyeshadows
a year ago1 Answer
- A: Hello barbie25! Thank you so much for sharing your interest in our Expert Wear®. The eyeshadows in our palette do not have names and are not sold separately. Thank you again for reaching out!a year agoHelpful?
Q: What is a similar color to the lid color in your quad Mocha Motion 10Q
a year ago1 Answer
- A: Hi there. Thank you for reaching out about Expert Wear®. We apologize for the inconvenience however these shades are not sold separately. We recommend looking at our eyeshadow collections to see what shades we have available. Hope this helps!a year agoHelpful?
Q: What is the name if the liner color in the natural smokes quad?
a year ago1 Answer
- A: Hi there! Thank you for reaching out about our Expert Wear Eye Shadow Quads. We apologize for the inconvenience but these shades are not sold separately. We recommend trying the shade Cool Cocoa. We hope you give it a try!a year agoHelpful?
1 - 10 of 39 Questions