Hi there! We are sorry to hear about your experience with our Lasting Drama Light Eyeliner Pencil. We ask that you swivel up the pencil and if it does not swivel up anymore, then it may mean the product has been used up. If you'd like a sharpenable pencil, please try out our TattooStudio Sharpenable Gel Pencil Longwear Eyeliner Makeup. This is our longest wearing eyeliner yet. It dramatically defines the eyelash line delivers a smooth finish that lasts for 36 hours! To learn more about this product, look at this link here: http://tinyurl.com/y4ujqgvj. We hope you can try it out and find better results!

Hi Jadea! We do have our Eyestudio® Lasting Drama® Waterproof Gel Pencil Eyeliner in the shade Cashmere White that has no added sparkle or metallic and can be used as a highlighting pencil!

Hello! Thank you for reaching out to us! We do offer some brown eyeliners, just not in this exact collection. You can find some softer toned eyeliners in our Lasting drama® matte eyeliner makeup or our Unstoppable® mechanical eyeliner pencil. Both have similar packaging! All of the different shades can be found on our website or, on each product, there is a store locator so you can see which of our retailer near you have it in stock! We hope this was helpful and that you find the perfect shade!

Hi! We are sorry you are having a problem sharpening the Lasting Drama Waterproof Gel Pencil Eyeliner. Even though the pencil is in a plastic resin, it is sharpened just like any wooden pencil. Use a cosmetic pencil sharpener to sharpen it. We recommend using our Maybelline Dual Sharpener. This new generation of gel liners provides great color payoff but needs a gentle touch to sharpen successfully. For best results, insert the pencil into the sharpener no more than 1/4 of an inch. If you push the pencil too far into the sharpener, the blade will grab too much and become difficult to sharpen. The goal is to shave off the resin in a thin curl to reveal more liner. The pencil should be sharpened frequently so that 3 or 4 gentle turns are sufficient to achieve the desired result. Always replace your sharpener when the blade has dulled and no longer sharpens smoothly.

Hi there! At this time we do not have information regarding this discontinued product but we encourage you to continue to check our site and sign up for our e-mail list to stay up to date on new product launches and updates. We appreciate your interest in Maybelline!

Hi there! Unfortunately we no longer have a chestnut shade available in this product but we encourage you to continue to explore our wide range of shades to find a new favorite that will work well in your beauty routine!

Hi Kate11! We are sorry to hear that you are having difficulty finding this product. can you please give us a bit more information about the product that you are looking for? We do not have a product called Cream Rouge. We look forward to helping you further!

Hi Nancygirl! Unfortunately we do not carry a Maybelline liner by the name of Green Glow. We apologize, but we hope that you will explore our website for an alternative liner!