Hi Mel! Thank you for contacting Maybelline! We appreciate your interest in our Lasting Drama® Matte Lacquer Gel Eyeliner. To properly open the tube, the cap should twist off easily. If you are having more problems doing so, please give us a call at 1-800-944-0730, M-F 9:00am - 5:30pm EST and provide the reference number 05173536. We hope you find this information helpful!
Date published: 2018-09-15